Many customers have difficulty choosing between IMAP and POP mail protocols when setting up their email accounts, and for good reason – it can be confusing!
POP (Post Office Protocol) is the traditional method used by email programs to retrieve email from a mail server. The important feature of POP is that when you retrieve your email the messages are moved from practiceedge’s server to the computer/device you are using. Emails can be kept on the mail server for a number of days before being deleted (this is determined by the advanced settings in your mail program), allowing you to download the messages onto multiple devices before they are purged. POP accounts have a one way communication with our mail server simply pushing a copy of all mail out to each connecting device, leaving each device with its own copy of the emails which must be organised individually. They run fairly autonomously and do not encounter quota issues unless receiving large amounts of mail with attachments or if they are not set to purge old emails frequently enough
IMAP (Internet Message Access Protocol) is the other major method used by email programs to retrieve mail. Unlike POP, IMAP keeps your messages on the server, there before when you click to read an email IMAP presents the message that is stored on the server.
IMAP accounts are a two way communication with our mail server where each device talks to our mail server to organise and view mail. All devices will see the same
messages and an email that is moved to a folder on one device will be moved on all devices. As an IMAP account leaves all messages on our mail server they require some end user diligence to monitor quota usage.
If you plan to view your mailbox from multiple devices (computer, laptop, smartphone) and plan to manage your mailbox size then we recommend using IMAP. If you are simply using one mail program or device (such as Outlook on your Windows PC or Mac Mail on your Apple PC) or don’t want to worry about mailbox quota then we recommend POP.
Please Use Extreme Caution – If unsure, contact practiceedge for advice BEFORE attempting this process.
As discussed above, IMAP email accounts store emails on our server and unless deleted manually, email will remain saved indefinitely. This often results in over-usage of even the most generous email storage quotas.
Note: When your mail quota is exceeded you will not be able to send or receive mail!
To remove unwanted email, follow these simple steps. The instructions include directions for both BULK and SELECTIVE email removal.
Use this method to delete a selection of messages from your stored online emails. Use this method if you have an IMAP account.
Select Trash, click on Settings and then select “Empty”
Accept the Confirmation to bulk delete.
This completes the Trash empty and restores space to your email hosting account!